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The player from Portugal had three pending payments of €50 each from December 26th. Despite making additional withdrawals that were approved and paid, the original payments remained pending. The player stated that she had no active bonuses and expressed dissatisfaction with the casino's handling of her withdrawals.
After his complaint was submitted, he confirmed that his account had been successfully verified. He then reported that his payment had been approved and later credited. Finally, he confirmed that all his withdrawals had been successfully received. As a result, we had marked the complaint as resolved.
We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
The player from the Netherlands had trouble withdrawing funds from the online casino. Her account was closed after she won €10,000, and the casino cited restrictions on Dutch players.
Нажмите до гроба иконку: Войдите в пользование также авторизуйтесь или зарегистрируйтесь, чтобы получить доступ к онлайн-геймплею, созданному для наших игроков.
We can not control the outcome of the games, and we feel that this is a good thing as this means everyone has an equal chance to win!
The player from Germany deposited money into the casino, which was deducted from their account but not credited into the casino account. The complaint was resolved as the player's deposit got credited.
Линия по ставкам – достаточно широкая, коэффициенты тоже радуют (по крайней мере – повсечастно ТОПовые события).
The player from Italy is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
All of the games we host on our site are regulated by the gaming licenses we hold and are operated by random number generators, meaning every outcome of every round is completely random.
Из негатива пользователи чаще исключительно жалуются в любой момент процедуру дополнительной верификации, некоторым она «прилетает» сразу после регистрации. Пройти дополнительную верификацию – крайне сложно, кроме того, техподдержка часто «игнорит» тех, кому эта дополнительная верификация прилетела.
Man kann sich ja denken was passiert ist mit den 130 Euro,1500 Euro umsetzen mit 130 Euro.Das klappt nicht,man hat zwar die Möglichkeit Freispiele zu kaufen,das darf man aber in den 5 tagen nur einmal.Es kam wie es kommen musste ,das Geld ist weg.Wer von den Damen nun Recht hatte weiss ich bis heute nicht.
На почту либо телефон придет сообщение с новым временным паролем – с его с подачи вы сможете войти в аккаунт.
The casino had confirmed that the refund process was initiated and asked the player to check his email. this site The player later confirmed that the payment had been combined with another refund, leading to initial confusion. Upon realizing this, he had acknowledged receipt of the funds. The issue had been successfully resolved.